Terms and Conditions

1. Introduction

Welcome to WAU CUSTOM UK ("we", "us", or "our"). These Terms and Conditions govern your use of our website waucustom.co.uk (the "Website") and the services we provide.

By accessing our Website and using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our Website or services.

WAU CUSTOM UK operates exclusively within the United Kingdom. All services, warranties, and agreements are subject to UK law and jurisdiction.

2. Intellectual Property Rights

All content on this Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of WAU CUSTOM UK and is protected by UK and international copyright laws.

The images displayed on our Website are protected by copyright and may not be reproduced, distributed, or used by other businesses without our explicit written permission.

Photographs of completed installations taken by customers belong to the customers and are not subject to our copyright protection. However, if you share these images with us for promotional purposes, you grant us a non-exclusive license to use them on our Website and social media platforms.

3. Service Procedures and Liability

To ensure the highest quality of service and protect both parties, we follow a strict procedure for all vehicle modifications:

• We document the interior and exterior of each vehicle with video recordings before any work begins
• A diagnostic test is performed to check for any pre-existing errors before disassembly
• After installation is complete, another diagnostic test is performed to ensure no errors were introduced during our work
• We take full responsibility for any damages caused directly by our installation services

In the unlikely event of damage occurring during our service, we will repair or compensate for the damage at our own expense, provided it is directly caused by our work.

4. Warranty Terms

We provide warranty coverage for our services as follows:

Warranty Exclusions

The warranty will be considered void if:

• The customer attempts to repair or modify the installed products without our authorization
• Damage is caused by accident, misuse, or neglect
• The product has been subjected to conditions beyond normal use

All warranty claims must be reported to us immediately upon discovery of the issue. The warranty is non-refundable and applies only to repair or replacement of the defective installation.

5. Bookings and Cancellations

To secure a booking for our services, a non-refundable deposit of 10% of the total service cost is required. This deposit confirms your appointment and is deducted from the final price of the service.

The deposit is non-refundable in the event of cancellation. However, we may allow rescheduling of appointments with sufficient notice at our discretion.

6. Payment Terms

We accept the following payment methods:

• Cash (excluding VAT)
• Card payment (including 20% VAT)
• Bank transfer (including 20% VAT)
• POS terminal (including 20% VAT)

Full payment is due upon completion of the service, unless other arrangements have been made in advance. The 10% deposit will be deducted from the final payment amount.

7. Additional Costs and Requirements

For starlight headliner installations, the existing headliner must be in good condition, clean, and properly attached to the vehicle ceiling without tears or damage. If the headliner does not meet these requirements, reupholstering services will be necessary at an additional cost.

Any additional services or products requested during the installation process that were not included in the original quote will incur additional charges, which will be discussed and agreed upon before proceeding.

8. Customer Reviews

Our Website does not currently support direct customer reviews. Feedback and testimonials can be shared privately through WhatsApp or on our social media platforms.

We value your feedback and may request permission to share your positive experiences on our Website or social media accounts. We will always seek your approval before publishing any customer testimonials.

9. Changes to These Terms

We may update our Terms and Conditions from time to time. We will notify you of any changes by posting the new Terms and Conditions on this page and updating the "Last Updated" date at the top.

We encourage you to review these Terms and Conditions periodically for any changes. Changes to these Terms and Conditions are effective when they are posted on this page.

10. Contact Us

If you have any questions about our Terms and Conditions, please contact us: